LEXUS WEBSITE CONDITIONS OF USE

  • Accuracy of Information

    While every endeavour has been made to ensure all of the information contained in this website is accurate as at 1 March 2016, the information may not be accurate at the time you view this site because of changes over time. For instance, the vehicles, accessories and prices displayed may no longer be available. Further, we and our dealers may, for any reason, introduce any changes that we deem necessary. Please contact your dealer to confirm the information shown. Furthermore, the images and content of this website may have been sourced globally and may differ to New Zealand specification.

  • Legal Disclaimer

    Neither we nor our dealers will be liable in any way whatsoever to any person for any cause of action arising directly or indirectly out of the information contained in this website. Further, we and our dealers are not bound in any way to offer, make available or provide any of the goods or services referred to in this website.

  • Price

    All prices included in this website are in New Zealand dollars and are inclusive of GST (unless stated otherwise). The recommended retail prices are recommended only and there is no obligation for us or our dealers to comply with the recommendation. Prices shown do not include on-road costs, and are exclusive of fitting costs. Prices and specifications are subject to change without notice. Please contact your dealer for confirmation.

  • Application

    The references above to "we", "us" and "our" are references to Toyota New Zealand Limited, Toyota Financial Services Limited, Daihatsu and Lexus. References to "dealers" or "your dealer" are references to the authorised dealers of any of those companies.

  • Lexus General Terms and Conditions

    The following General Terms and Conditions apply to all promotions on this website, unless otherwise specified:

    1. Entry into the promotion is deemed acceptance of these terms and conditions.
    2. Offer is only available at participating Authorised Lexus Dealers.
    3. Scheduled Servicing and Warrantable repairs must be performed at an Authorised Lexus Dealer or Lexus Parts and Service Agent.
    4. Offer is subject to stock availability.
    5. Offer is available on Dealer sales of vehicles financed through Lexus Financial Services or other finance companies.
    6. Offer is not transferable or redeemable for cash or discount.
    7. Offer is not available in conjunction with any other offer.
    8. This offer is not available on Lexus Dealer demonstrator vehicles, preregistered vehicles, rental, Government, nationally negotiated fleet sales, Lexus New Zealand Account Managed Fleet sales or to Limited Liability Companies.
    9. Offer not available on Lexus vehicles.
    10. Offer available to New Zealand residents only.
    11. Offer available to GST and non GST registered customers.
    12. Offer excludes any online vehicle sales.
    13. Some vehicles and/or accessories may differ from those pictured.
    14. Entitlement to the offer goes to the ‘legal owner’ of the vehicle.  Any subsequent arrangements between the legal owners of the vehicle and the driver/customer are at the legal owner’s discretion.
    15. Lexus New Zealand Limited reserves the right to alter the offers at any time.
    16. To the extent permitted by law, Lexus New Zealand Limited and Authorised Lexus Dealers are not liable to any person, including you or any passenger, for any loss, damage, liability, cost, or expense incurred through use of the vehicle purchased.
    17. These terms and conditions will be governed by and construed in accordance with the laws of New Zealand and will be subject to the non-exclusive jurisdiction of New Zealand courts.
    18. We respect your privacy.  Your details are held by Lexus New Zealand Limited to enable us, Lexus Finance New Zealand Limited and our Dealer network to communicate with you about Lexus and Lexus products and services.  If you don’t wish to receive promotional material, or wish to review or update your details, please phone us on 0800 4 LEXUS (0800 453 987) , email us at Lexus.co.nz/your-Lexus or write to us at PO Box 46, Roberts Line, Palmerston North 4440.  A more detailed privacy statement is available here.

    Prize Draws

    The following General Terms and Conditions apply to all prize draws on this website, unless otherwise specified.

    1. Entry into the specific prize draw is deemed acceptance of these general terms and conditions and any specific or additional terms and conditions as outlined below.
    2. Employees of Lexus New Zealand Limited, Lexus Financial Services Limited, their advertising agencies, subsidiaries, Lexus and Lexus dealership staff, and their immediate families are not eligible for this prize draw.
    3. Entry into this prize draw is deemed consent that you have opted into further communication from Lexus New Zealand Limited. You will have the ability to opt-out at any time by calling 0800 453 987 or by emailing Lexus.co.nz/your-Lexus.
    4. Proof of purchase and photo ID may be required to claim the prize.
    5. Lexus New Zealand Limited cannot accept responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft, destruction, alteration of, or unauthorised access to entries, or entries lost or delayed whether or not arising during operation or transmission as a result of server functions, virus, bugs or other causes outside its control.
    6. The prize winner will be the first valid entry randomly drawn from eligible entries received within the term.
    7. The prize winner will be notified within 5 working days of the draw and contacted via a call to the phone number provided or that made the entry.
    8. The person whose phone is used to submit the entry is deemed the entrant in the event of any dispute.
    9. Prizes are not transferable, exchangeable nor negotiable and are not redeemable for cash.
    10. While this prize draw will be administered with all reasonable care and skill, if Lexus New Zealand Limited or its designated agents are unable to make contact with any winner within 5 working days of a draw, Lexus New Zealand Limited reserves the right to declare that entry invalid and draw a new winner on the same terms and conditions as the original draw.
    11. Lexus New Zealand Limited reserves the right to substitute prize components of equivalent or greater value if any prize becomes unavailable.
    12. Lexus New Zealand Limited accepts no responsibility for any entries not received for any reason during the Promotion Period. No responsibility will be taken for lost, late or misdirected entries. Lexus New Zealand Limited does not warrant that the entry mechanism will be available at all times during the Promotion Period.
    13. Incomplete or incorrect entries are not eligible to win.
    14. By entering the prize draw, the winner consents to Lexus New Zealand Limited publishing comments anonymously and summarised scores in customer communications, Lexus and Lexus websites and in social media channels.
    15. By entering, prize winners agrees to be available for reasonable publicity purposes without compensation, including but not limited to photographs and interviews. Entrants acknowledge that their details may be published in various media.
    16. Any questions regarding this promotion should be directed to 0800 4 LEXUS (0800 453 987) .
    17. Lexus New Zealand Limited reserves the right to disqualify entries in the event of non-compliance with these Terms & Conditions.
    18. Lexus New Zealand Limited reserves the right to change or alter these terms and conditions at any time.
    19. To the greatest extent permitted by law, neither Lexus New Zealand Limited nor any person or party associated with the promotion will be liable for any loss, damage or injury suffered or sustained (including, but not limited to, consequential loss) as a result of participating in this promotion or using any part of the prize, except for any liability which cannot be excluded by law.
    20. All decisions made by Lexus New Zealand Limited are final and no correspondence will be entered into.

    Privacy Policy

    Collection of information

    We respect your privacy. Lexus New Zealand Limited retains the personal information you provide when you communicate with us about one of our products or services. If you call, email, write to us or fill in an enquiry form we keep a record of that correspondence. We keep a record of personal information you give us as part of entering one of our promotions. We collect your personal information if you purchase a vehicle from us.

    We also collect personal information about vehicle owners from the Motor Vehicle Register, in accordance with Lexus New Zealand Limited's authorisation to access the Register for specified purposes under section 241 of the Land Transport Act 1998.

    When you call our Customer Dialogue Centre, we may record the call for staff training and quality purposes, and to ensure that we have an accurate record of the call so that we can respond to your needs and in case of any dispute.

    When you visit our website, we will record information about your visit (for example, your server address, pages viewed, date and time of visits).  We may also track your individual user activity around our website (for example, tracking online leads through digital banners or search engine searches, and activity to and from our website). We use cookies on our website to collect information about your visit. A cookie is a small text file placed on your computer's hard drive or browser by a webpage server.  You can disable cookies by changing the setting on your browser. However, if you disable cookies, you may not be able to use all of the functions on this website.

    Use and disclosure of information

    Your personal information is held and used by us to communicate with you about Lexus products and services, and to improve our services. This may include:

    • responding to your requests and enquiries
    • receiving feedback and dealing with complaints
    • processing orders and administering accounts
    • providing customer and dealer support
    • vehicle warranties and product recalls
    • marketing and promotional activities
    • product development and market research
    • improving our website

    If you contact us about an application for employment, we may use your information to process your application.

    When you submit an online form, we may transmit your request including your personal details via email to the intended recipient.

    We may share your information with our authorised Lexus dealers, and Lexus Finance New Zealand Limited, for any of the purposes stated above.  We may also use and disclose your information if required to meet our legal obligations. 

    Your rights and choices

    If you provide your phone number and email address (for example, when you enquire about a vehicle using our online form), we will ask if you want to receive communications by phone or by email. Please note that if you provide your mobile number and choose to receive communications by phone, we may contact you by text message. You can of course ask not to be contacted by text message or email. Our contact details are below. You may nominate your preferred method of contact and we will respect your preference.

    Our online form gives you the option of ticking a box labelled 'Please keep me informed about current Promotions, Offers, Products and Services'.  If you do not tick the box, we will not send you promotional material.

    If you do not wish to receive promotional material, or would like to request access to or correction of your details, please contact us on 0800 4 LEXUS (0800 453 987) , at www.Lexus.co.nz/your-Lexus or write to Lexus New Zealand at PO Box 46, Roberts Line, Palmerston North 4440. A list of our authorised dealers and their details are available at www.Lexus.co.nz/your-Lexus. You also have the right under section 241(7)(b) of the Land Transport Act to opt-out of having your name and address made available to us through the Motor Vehicle Register.  Further information is available at http://www.nzta.govt.nz/transact/.

  • LEXUS FACEBOOK TERMS & CONDITIONS

    From time to time Lexus New Zealand Limited may run Competitions and Prize Giveaways (Promotions) on the Lexus New Zealand Facebook page Timeline.

    By entering such a Promotion and by accepting a Prize, you agree to these Terms and Conditions.

    1. Lexus New Zealand is the Organiser of these Promotions, they are not in any way sponsored, endorsed or administered by, or associated with, Facebook.
    2. You agree to release Facebook from any and all claims and demands arising out of, or in connection with, your participation in any of these Promotions or with any of the Prizes offered.
    3. Employees of Lexus New Zealand Limited, Toyota New Zealand Limited, Toyota Financial Services Limited, their advertising agents, subsidiaries, Toyota and Lexus dealership staff, and their immediate families are not eligible for the Prizes in these Promotions.
    4. To enter a Promotion the entrant must have taken the action requested, as described in the post relating to the specific promotion. Only one entry per Facebook account is permitted.
    5. Unless otherwise stated, Prize winners will be drawn at random from all entries received by the date and time stated in the post. The number of Prizes offered will be stated in the post and if multiple Prizes are offered, multiple winners will be drawn.
    6. Prizes are not transferable or redeemable for cash.
    7. Entrants must be New Zealand residents and be residing in New Zealand at the time of the Promotion.
    8. Lexus New Zealand reserves the rights to offer substitute Prizes.
    9. Prize winners will be notified through Facebook and must respond within 48 hours to claim their Prize. To claim a Prize, winners will be asked to provide contact details to a Toyota email address.
    10. Lexus New Zealand reserves the right to reproduce comments and feedback provided by entrants in promotional material, not limited to but including, website, brochures and other online channels.
    11. Lexus New Zealand reserves the right to put an age limit or other restrictions on Promotions and or Prizes which must also comply with New Zealand law where applicable.
    12. In the event of any dispute regarding the rules, conduct, results and all other matters relating to a Promotion, the decision of Lexus New Zealand Limited shall be final and no correspondence or discussion shall be entered into.
    13. We respect your privacy. If you provide contact details in order to claim a Prize, your details are held by Lexus New Zealand Limited to enable us, Lexus Finance New Zealand Limited and our dealer network to communicate with you about Lexus and Lexus products and services. If you don't wish to receive promotional material, or wish to review or update your details, please contact us on 0800 453 987 , at oncall @ lexus.co.nz or write to us at PO Box 46, Palmerston North 4440. A more detailed privacy statement is available above or on request.
  • LEXUS CUSTOMER SATISFACTION SURVEY - VEHICLE PURCHASE

    1. Entry to the promotion is deemed acceptance of these Terms and Conditions.
    2. Employees of Lexus New Zealand, Lexus Financial Services, their advertising agencies, subsidiaries, Lexus dealership staff, and their immediate families are not eligible for the offer.
    3. This Competition commences 12:01am 4 March 2013.
    4. Winners will be drawn in January, April, July and October each year. The entry into the quarterly draw will depend on when your survey is completed and returned to Lexus New Zealand.
    5. Entry into this promotion is deemed consent that you have opted into further communication from Lexus. You will have the ability to opt-out at any time by calling 0800 4LEXUS (0800 453987) or by emailing oncall@lexus.co.nz.
    6. Entries are limited to one entry per person per day.
    7. To enter, simply text the unique code found on the bottom of the survey card, your 1-5 rating and comments to 203 (eg ABCXYZ 4 I think…). Or visit www.lexus.co.nz/feedback and submit the unique code found on the bottom of the survey card, your 1-5 rating and comments (eg ABCXYZ 4 I think…).
    8. Proof of purchase and photo ID may be required to claim the prize.
    9. Standard text costs apply and those charges will be the responsibility of the individual mobile phone owners. Only 021, 022, 029 and 027 mobile phones can participate.
    10. Lexus New Zealand cannot accept responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft, destruction, alteration of, or unauthorised access to entries, or entries lost or delayed whether or not arising during operation or transmission as a result of server functions, virus, bugs or other causes outside its control.
    11. Your entry goes into a draw to win one of two "iPad minis" (16GB Wi-Fi) valued at NZD$450 RRP (GST inclusive) each, to be drawn every quarter.
    12. The prize winner will be the first two valid entries randomly drawn from eligible entries received within the quarter.
    13. The prize winner will be notified within 5 working days of the draw and contacted via a call to the phone number provided or that made the entry.
    14. The person whose phone is used to submit the entry is deemed the entrant should any dispute arise.
    15. Prizes are not transferable, exchangeable nor negotiable and are not redeemable for cash.
    16. While this sales promotion scheme will be administered with all reasonable care and skill, if Lexus New Zealand or its designated agents are unable to make contact with any winner within 5 working days of a draw, Lexus New Zealand reserves the right to declare that entry invalid and draw a new winner on the same terms and conditions as the original draw.
    17. Lexus New Zealand reserves the right to substitute prize components of equivalent or greater value if any prize becomes unavailable.
    18. To the greatest extent permitted by law, neither Lexus New Zealand nor any person or party associated with the promotion shall be liable for any loss, damage or injury suffered or sustained (including, but not limited to, consequential loss) as a result of participating in this promotion or using any part of the prize, except for any liability which cannot be excluded by law.
    19. All decisions made by Lexus New Zealand are final and no correspondence will be entered into.
    20. By entering, prize winners agrees to be available for reasonable publicity purposes without compensation, including but not limited to photographs and interviews. Entrants acknowledge that their details may be published in various media.
    21. Any questions regarding this promotion should be directed to 0800 4LEXUS (453987).
    22. Lexus New Zealand reserves the right to change or alter these terms and conditions at any time.
    23. We respect your privacy. If you provide contact details in order to claim a Prize, your details are held by Lexus New Zealand to enable us, Lexus Finance New Zealand and our dealer network to communicate with you about Toyota and Lexus products and services. If you don't wish to receive promotional material, or wish to review or update your details, please contact us on 0800 463 987, at oncall@lexus.co.nz or write to us at PO Box 46, Palmerston North Central 4440. A more detailed privacy statement is available above or on request.
  • Terms and Conditions – 0% Finance Offer

    1. Finance offer is available on all new Lexus vehicles, except the IS Special Edition, purchased and delivered from an Authorised Lexus Dealer between 1st October 2017 and 31st December 2017 and is subject to stock availability.
    2. The advertised 0% p.a. finance rate is only available on a Classic Finance loan through Lexus Financial Services with a minimum of 20% deposit for terms up to 36 months.
    3. Excludes loan with structured payments.
    4. Offer is subject to Lexus Financial Services normal lending criteria.
    5. A documentation fee of up to $350 and on road costs will be charged.
    6. Offer is not available in conjunction with any other offer.
    7. Offer is not transferable or redeemable for cash or discount.
    8. Offer not available on Lexus Dealer demonstrator vehicles, pre-registered vehicles, rental, Government or Toyota New Zealand Account Managed or nationally negotiated fleet sales.
    9. Offer is only available at participating Authorised Lexus Dealers.
    10. Scheduled Servicing and Warrantable repairs must be performed at an Authorised Lexus Dealer or Lexus Parts and Service Agent
    11. The Lexus IS 300 and 2018 Lexus NX will only be available from November 2017
    12. Offer is not transferable or redeemable for cash or discount.
    13. Offer available to New Zealand residents only.
    14. Offer available to GST and non GST registered customers.
    15. Offer excludes any online vehicle sales.
    16. Some vehicles and accessories may differ slightly from those pictured.
    17. Entitlement to the offer goes to the ‘legal owner’ of the vehicle. Any subsequent arrangements between the legal owners of the vehicle and the driver/customer are at the legal owner’s discretion.
    18. Employees of Toyota New Zealand Limited, Toyota Financial Services Limited, their advertising agents, subsidiaries and Toyota and Lexus dealership staff, and their immediate families are not eligible for the offer.
    19. Lexus reserves the right to alter this offer at any time.
    20. To the extent permitted by law, Toyota New Zealand Limited and Authorised Toyota and Lexus Dealers are not liable to any person, including you or any passenger, for any loss, damage, liability, cost, or expense incurred through use of the vehicle purchased.
    21. These terms and conditions will be governed by and construed in accordance with the laws of New Zealand and will be subject to the non-exclusive jurisdiction of New Zealand courts.
    22. We respect your privacy.  Your details are held by Toyota New Zealand Limited to enable us, Toyota Finance New Zealand Limited and our Dealer network to communicate with you about Toyota and Lexus products and services.  If you don’t wish to receive promotional material, or wish to review or update your details, please phone us on 0800 869 682, email us at dialogue@toyota.co.nz or write to us at PO Box 46, Roberts Line, Palmerston North 4440.  A more detailed privacy statement is available here.

     

    Lexus Care Package

    1. The Lexus Care package is available on all new Lexus vehicles purchased.
    2. The Lexus Care Package is made up of a four-year unlimited kilometre Warranty, Full Maintenance Service Plan and Lexus Plus.
    3. Lexus Plus & Lexus On Call Roadside Assist & Support conditions:
      a. Vehicle recovery, rental car and accommodation are provided in the event of a breakdown of your Lexus more than 100 kilometres from home, which cannot be repaired within 24 hours. For breakdowns within 100 kilometres of home, or if your vehicle could be repaired within 24 hours, only some elements of Lexus Plus service will still apply. AA staff will liaise with you as to how best they can assist to repair or recover your Lexus and to take you home. Interisland ferry tickets will not be included. A combination of both accommodation and replacement vehicle is available up to a maximum value of $400, subject to normal conditions as stated above.
      b. Standard rental car criteria: hire arrangements require the driver to be at least 21 years of age, have held a current driver’s license for a minimum of 12 months, and hold a valid credit card.
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