LEXUS WEBSITE CONDITIONS OF USE

  • Vehicle Promotions

    The following General Terms and Conditions apply to all promotions on this website, unless otherwise specified

    1. Entry into the promotion is deemed acceptance of these terms and conditions.
    2. Offer is only available at participating Authorised Lexus Dealers.
    3. Scheduled Servicing and Warrantable repairs must be performed at an Authorised Lexus Dealer or Lexus Parts and Service Agent.
    4. Offer is subject to stock availability.
    5. Offer is available on Dealer sales of vehicles financed through Toyota Financial Services or other finance companies.
    6. Offer is not transferable or redeemable for cash or discount.
    7. Offer is not available in conjunction with any other offer.
    8. This offer is not available on Lexus Dealer demonstrator vehicles, preregistered vehicles, rental, Government, nationally negotiated fleet sales, Toyota New Zealand Account Managed Fleet sales or to Limited Liability Companies.
    9. Offer not available on Toyota vehicles.
    10. Offer available to New Zealand residents only.
    11. Offer available to GST and non GST registered customers.
    12. Offer excludes any online vehicle sales.
    13. Some vehicles and/or accessories may differ from those pictured.
    14. Entitlement to the offer goes to the ‘legal owner’ of the vehicle.  Any subsequent arrangements between the legal owners of the vehicle and the driver/customer are at the legal owner’s discretion.
    15. Toyota New Zealand Limited reserves the right to alter the offers at any time.
    16. To the extent permitted by law, Toyota New Zealand Limited and Authorised Lexus Dealers are not liable to any person, including you or any passenger, for any loss, damage, liability, cost, or expense incurred through use of the vehicle purchased.
    17. These terms and conditions will be governed by and construed in accordance with the laws of New Zealand and will be subject to the non-exclusive jurisdiction of New Zealand courts.
    18. We respect your privacy.  Your details are held by Toyota New Zealand Limited to enable us, Toyota Finance New Zealand Limited and our Dealer network to communicate with you about Toyota and Lexus products and services.  If you don’t wish to receive promotional material, or wish to review or update your details, please phone us on 0800 869 682, email us at dialogue@toyota.co.nz or write to us at PO Box 46, Roberts Line, Palmerston North 4440.  A more detailed privacy statement is available here.
  • Prize Draws


    The following General Terms and Conditions apply to all prize draws on this website, unless otherwise specified.

    1. Entry into the specific prize draw is deemed acceptance of these general terms and conditions and any specific or additional terms and conditions as outlined below.
    2. Employees of Toyota New Zealand Limited, Toyota Financial Services Limited, their advertising agencies, subsidiaries, Lexus and Toyota dealership staff, and their immediate families are not eligible for this prize draw.
    3. Entry into this prize draw is deemed consent that you have opted into further communication from Toyota New Zealand Limited. You will have the ability to opt-out at any time by calling 0800 869682 or by emailing dialogue@toyota.co.nz.
    4. Proof of purchase and photo ID may be required to claim the prize.
    5. Toyota New Zealand Limited cannot accept responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft, destruction, alteration of, or unauthorised access to entries, or entries lost or delayed whether or not arising during operation or transmission as a result of server functions, virus, bugs or other causes outside its control.
    6. The prize winner will be the first valid entry randomly drawn from eligible entries received within the term.
    7. The prize winner will be notified within 5 working days of the draw and contacted via a call to the phone number provided or that made the entry.
    8. The person whose phone is used to submit the entry is deemed the entrant in the event of any dispute.
    9. Prizes are not transferable, exchangeable nor negotiable and are not redeemable for cash.
    10. While this prize draw will be administered with all reasonable care and skill, if Toyota New Zealand Limited or its designated agents are unable to make contact with any winner within 5 working days of a draw, Toyota New Zealand Limited reserves the right to declare that entry invalid and draw a new winner on the same terms and conditions as the original draw.
    11. Toyota New Zealand Limited reserves the right to substitute prize components of equivalent or greater value if any prize becomes unavailable.
    12. Toyota New Zealand Limited accepts no responsibility for any entries not received for any reason during the Promotion Period. No responsibility will be taken for lost, late or misdirected entries. Toyota New Zealand Limited does not warrant that the entry mechanism will be available at all times during the Promotion Period.
    13. Incomplete or incorrect entries are not eligible to win.
    14. By entering the prize draw, the winner consents to Toyota New Zealand Limited publishing comments anonymously and summarised scores in customer communications, Toyota and Lexus websites and in social media channels.
    15. By entering, prize winners agrees to be available for reasonable publicity purposes without compensation, including but not limited to photographs and interviews. Entrants acknowledge that their details may be published in various media.
    16. Any questions regarding this promotion should be directed to 0800 869 682.
    17. Toyota New Zealand Limited reserves the right to disqualify entries in the event of non-compliance with these Terms & Conditions.
    18. Toyota New Zealand Limited reserves the right to change or alter these terms and conditions at any time.
    19. To the greatest extent permitted by law, neither Toyota New Zealand Limited nor any person or party associated with the promotion will be liable for any loss, damage or injury suffered or sustained (including, but not limited to, consequential loss) as a result of participating in this promotion or using any part of the prize, except for any liability which cannot be excluded by law.
    20. All decisions made by Toyota New Zealand Limited are final and no correspondence will be entered into.
  • LEXUS NEW ZEALAND INSTAGRAM GIVEAWAY

    The following General Terms and Conditions apply to all prize draws on this website, unless otherwise specified.

    1. The vehicle provided in this prize draw will be a Lexus model of Toyota New Zealand Limited’s choosing.
    2. Entry into the specific prize draw is deemed acceptance of these general terms and conditions and any specific or additional terms and conditions as outlined below.
    3. Employees of Toyota New Zealand Limited, Toyota Financial Services Limited, their advertising agencies, subsidiaries, Lexus and Toyota dealership staff, and their immediate families are not eligible for this prize draw.
    4. To enter a Promotion the entrant must have taken the action requested, as described in the post relating to the specific promotion.
    5. Entry into this prize draw is deemed consent that you have opted into further communication from Toyota New Zealand Limited. You will have the ability to opt-out at any time by calling 0800 869682 or by emailing dialogue@toyota.co.nz.
    6. Proof of purchase and photo ID may be required to claim the prize.
    7. All entrants much be New Zealand residents and residing in New Zealand at the time of Promotion and hold a valid full driver’s license.
    8. Unless otherwise stated, Prize winners will be notified through Instagram and must respond within 48 hours to claim their Prize. To claim a Prize, winners will be asked to provide contact details to a Toyota email address.
    9. The winner:
      1. will be the first valid entry randomly drawn from eligible entries received within the term;
      2. will be notified within 5 working days of the draw and contacted via the Instagram account that made the entry.
      3. must be able to collect the vehicle from their nearest Lexus dealership;
      4. will hold a current unencumbered driver's licence and will be authorised to drive motor vehicles;
      5. is not disqualified from driving nor obtaining a driver's licence. And the winner’s drivers licence is not, at the time of entering this prize draw this declaration, suspended or revoked;
      6. will be required to sign a Vehicle Use Terms and Conditions Agreement prior to taking the vehicle;
      7. consents to Toyota New Zealand Limited publishing comments anonymously and summarised scores in customer communications, Toyota and Lexus websites and in social media channels;
      8. agrees to be available for reasonable publicity purposes without compensation, including but not limited to photographs and interviews. Entrants acknowledge that their details may be published in various media;
    10. Toyota New Zealand Limited:
      1. cannot accept responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft, destruction, alteration of, or unauthorised access to entries, or entries lost or delayed whether or not arising during operation or transmission as a result of server functions, virus, bugs or other causes outside its control.
      2. reserves the right to substitute prize components of equivalent or greater value if any prize becomes unavailable.
      3. accepts no responsibility for any entries not received for any reason during the Promotion Period. No responsibility will be taken for lost, late or misdirected entries. Toyota New Zealand Limited does not warrant that the entry mechanism will be available at all times during the Promotion Period.
      4. reserves the right to:
        1. disqualify entries in the event of non-compliance with these Terms & Conditions.
        2. change or alter these terms and conditions at any time.
    11. The person whose phone is used to submit the entry is deemed the entrant in the event of any dispute.
    12. Prizes are not transferable, exchangeable nor negotiable and are not redeemable for cash.
    13. While this prize draw will be administered with all reasonable care and skill, if Toyota New Zealand Limited or its designated agents are unable to make contact with any winner within 5 working days of a draw, Toyota New Zealand Limited reserves the right to declare that entry invalid and draw a new winner on the same terms and conditions as the original draw.
    14. Incomplete or incorrect entries are not eligible to win.
    15. Any questions regarding this promotion should be directed to 0800 869 682.
    16. To the greatest extent permitted by law, neither Toyota New Zealand Limited nor any person or party associated with the promotion will be liable for any loss, damage or injury suffered or sustained (including, but not limited to, consequential loss) as a result of participating in this promotion or using any part of the prize, except for any liability which cannot be excluded by law.
    17. All decisions made by Toyota New Zealand Limited are final and no correspondence will be entered into.
    18. This prize draw is in no way sponsored, endorsed or administered by, or associated with, Instagram.
    19. By entering this prize draw, each participant agrees to release Instagram from any and all claims and demands arising out of, or in connection with, their participation in this prize draw.
  • Lexus Group - Privacy and Credit Information Policy


    1. Who are we?

      “Lexus” is a brand and division of Toyota New Zealand Limited.

      In this policy the “Lexus Group” (or “we” or “us”) is:

      • Toyota New Zealand Limited (“Lexus NZ”); and
      • Toyota Financial Services New Zealand Limited (“Lexus Financial Services”).

      We understand that your personal information and credit information (“information”) is important to you and we value your trust. This policy sets out how the Lexus Group handles your information. It also includes how we handle information collected from third parties, such as your credit report through the credit reporting system if you obtain finance with us.

      We are bound by the Privacy Act 1993 (“Privacy Act”) and all supporting regulations.

      The Lexus Group is part of the Lexus Network, which includes:

      • Lexus NZ;
      • Lexus Financial Services;
      • Authorised Lexus dealers in New Zealand; and
      • Aioi Nissay Dowa Insurance Company Ltd trading as “Lexus Insurance”;

      The Lexus Group collects and shares with other members of the Lexus Network your personal information so that Lexus Network can provide you with an integrated Lexus guest experience including allowing you to be known across the Network regardless of which Lexus entity you choose to deal with and to provide you with products, services, information and assistance, respond to your enquiries and help keep your information up to date. Your information may be disclosed to Lexus Network service providers in New Zealand and overseas for these purposes.

    2. What information do we collect and hold?

      The kinds of information that we collect and hold about you will depend on the nature of your dealings with us.

      Information we collect about you: We may collect and hold information about you including:

      • Contact information and identification such as your name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver’s licence details;
      • Payment details (such as account or credit card details) and payment-related information in connection with your purchase of our products and/or services;
      • Vehicle and servicing details including vehicle registration, vehicle purchase details, name of your selling or servicing Lexus dealer, service appointment bookings, vehicle service and repair history (including in relation to warranty, repairs and recalls, if applicable), data collected as a result on-board vehicle telematics;
      • Finance details such as financial, insurance or credit information, marital status, employment details and history; and
      • Information collected from marketing campaigns, product research, customer surveys, your interactions with us including via social media, or publicly available information that you post or publish.

      If you do not wish to provide particular information, we may not be able to respond to your query, provide you with our products and services or assess your application for a product or service.

      Sensitive information: We will only collect sensitive information about you with your consent (unless we are otherwise allowed or required by law to collect that information). Sensitive information includes information about your health, race, ethnic origin and religious beliefs.

      Providing someone else’s personal information: If you provide us with personal information about another person (such as a joint vehicle owner or authorised driver or contact person), please tell them about this Policy so they are aware that you have provided their information to us and that they can read this Policy to understand how their information will be handled.

    3. Information we collect automatically

      Whenever you visit or interact with a Lexus Group website or other online platform of ours (“Platforms”), we, as well as any third-party service provider and/or advertiser, may use a variety of technologies that automatically or passively record information about how the Platform is accessed and used (“Usage Information”). Usage Information may include your IP address or other unique identifier for the device used to access a Platform ("Device Identifier"), browser type, “Device” type (computer, mobile phone, tablet or other device), operation system, application version, date and time of visit, pages viewed, preceding page views and your use of features or applications on the Platform such as interactions with connections or groups.

      Usage Information helps us keep our Platforms relevant to users and allows us to tailor content to a user’s interests. Usage Information is generally non-identifying, but if we associate it with you as a specific and identifiable person, we will treat it as personal information.

      We may use Device Identifiers to help us administer Platforms, diagnose problems with our servers, analyse trends, observe Platform usage and activity over time, help identify you and your shopping cart, and gather broad demographic information for aggregate use.

      Cookies (data files placed on a Device when it is used to visit a Platform) may be used to associate you with social media platforms like Facebook and, if you so choose, enable interaction between your activities on our Platforms and those social media platforms. We or our vendors may place cookies on your Device for security purposes, to facilitate site navigation and personalise your experience while visiting our Platforms (such as allowing us to select which ads or offers are most likely to appeal to you, based on your interests, preferences, location or demographic information).

      To learn how you may manage cookies, or delete cookies that have already been installed, please refer to your browser’s help menu or instructions. If you disable or opt out of receiving cookies, some features and functions on our Platforms may not work properly or fully because we may not be able to recognise and associate you with your Lexus account(s). In addition, the offers we provide may not be as relevant to you or tailored to your interests.

      Remarketing: We use Google Adwords Remarketing to advertise our products and services online. Third party vendors, including Google, use cookies to display relevant ads based on your past visits to our website(s). Google Remarketing allows us to tailor our marketing to better suit your needs and display ads that are relevant to you. We respect your privacy and any data collected will be used in accordance with this privacy policy, Google's privacy policy or the privacy policy of other remarketing services that we may use.

      If you do not wish to participate in our Google Adwords Remarketing, you can opt out by visiting Google's Ads Preference Manager (myaccount.google.com/u/0/privacy?pli=1#ads). You can also opt out of any third party vendor's use of cookies by visiting the Network Advertising Initiative opt-out page www.networkadvertising.org

    4. How do we collect your information?

      We may collect information in a variety of ways, including directly from you, for example:

      • When you complete a form to order a vehicle, parts or accessories, book your vehicle for servicing, apply for credit or make a general enquiry about our products and services;
      • When you contact or interact with us whether in person, by email, phone, SMS or other forms of communication, or via our website or social media;
      • When you use data-collecting devices, products or systems; or
      • When you participate in our surveys, competitions, promotions, events, sponsorships or other activities.

      We also collect personal information about vehicle owners from the Motor Vehicle Register, in accordance with our authorisation to access the Motor Vehicle Register for specified purposes under section 241 of the Land Transport Act 1998.

      We may collect information from organisations within the Lexus Network, such as:

      • Our authorised Lexus dealers, if you interact with or purchase products or services from that dealer;
      • Lexus Insurance, if you make enquiries, purchase and/or renew your insurance with Lexus Insurance.

      Sometimes, we may collect your information from third parties such as:

      • Providers of data-collecting devices, products or systems that you use;
      • Your accountant for the purposes of assessing a credit application;
      • Where an individual is an officer of a company that has applied for credit, we may collect information about the officer from public records or from other officers of the company who arranged that company's credit application;
      • When named as a personal referee by you, we collect that personal referee's personal information from the written credit application form;
      • Another credit provider where you have or had a credit account;
      • The Credit Reporting Body (“CRB”) where we obtain your credit report;
      • Your insurer or broker;
      • Contractors performing a service or function on our behalf;
      • Regulatory authorities;
      • Marketing agencies and similar lists which are legally acquired by us; and
      • Any other parties you refer us to or who refer us to you.
    5. What are the purposes for which we collect, hold, use and disclose your information?

      The Lexus Group collects, holds, uses and discloses your information for a variety of purposes including:

      • To provide you with an integrated Lexus experience;
      • Any purpose which we notify you about when we collect your information or to which you have provided your consent;
      • Considering and assessing your application for a product or service;
      • Providing a Lexus product or service to you (including via our authorised Lexus dealers, agents and/or contractors where applicable);
      • Providing customer assistance and support such as vehicle service reminders, recalls and assisting with warranty claims;
      • Responding to your enquiries, concerns or complaints;
      • Administering and managing our relationship with you, including by verifying your identity in order to provide a requested service;
      • Informing you about products, services, special offers and/or events from the Lexus Network. For more on Direct Marketing, see section 6 below;
      • Improving your customer experience and our marketing, including through data analytics, product planning, product development and research;
      • Protecting our interests, including by registering a security interest on the Personal Property Securities Register or checking against sanctions or other reference lists;
      • Complying with our legal obligations, assisting government and enforcement bodies or regulators, or where otherwise required or authorised by or under law, or an order of a court or tribunal; and
      • Assessing and considering your application (if applicable) as a prospective job applicant, dealer/franchisee or contractor.

      We may publish (including by posting on social media) customer testimonials/video testimonials which may contain personally identifiable information. We will obtain the customer’s consent prior to publishing the testimonial along with their name.

    6. Direct marketing
    7. The Lexus Network (or any of the entities which make up the Lexus Network including their agents and contractors if any acting on their behalf) may send you direct marketing to inform you about products or services, special offers, promotions and events that may be of interest to you. These marketing communications may include joint promotions with Lexus dealers or other promotion partners, and may be sent to you using any contact details provided by you, such as post, phone, email or SMS.

      Please note that the organisations comprising the Lexus Network are separate organisations. If you do not wish to receive marketing communications and surveys from a member of the Network, you can let that organisation know at any time using the contact details in their respective privacy policies or utilising the “unsubscribe” or other opt-out function offered by the organisation.

      If you do not wish to receive any marketing communications from Lexus NZ or Lexus Financial Services, you can let the relevant organisation know using the contact details provided in section 14 “Contacting us” below, or by utilising the “unsubscribe” function in electronic communications from the organisation. In some circumstances we may need to contact you to obtain additional information, verify your identity or to clarify your request, in order to action it.

      Your consent to receive direct marketing communications from the Lexus Network in the above ways will be deemed if you do not opt out when you are offered the opportunity to do so, and will remain current on an ongoing basis unless and until you advise otherwise.

      If the law requires us to provide you with information about our products or services (for example, product recalls), we will provide that information even if you have elected not to receive information about our products and services generally.

    8. Who do we disclose your information to?
      • The Lexus Group’s related bodies corporate (including our parent company Toyota Motor Corporation in Japan);
      • Other credit providers to assess your application with Lexus Financial Services or manage your credit;
      • A guarantor, if a finance arrangement is guaranteed;
      • Our agents or contractors which perform a particular function or service on our behalf;
      • Government and law enforcement agencies, bodies and regulators, or a dispute resolution body of which we are a member (for example, the Insurance and Financial Services Ombudsman), if we are required to disclose your information to such authorities; or
      • Your employer or former employer (for example, to conduct a reference check for potential employment or finance applications).
      • Mailing houses;
      • Printers;
      • Organisations that assist us to conduct promotions or market research;
      • Customer support providers;
      • Information technology service providers;
      • Debt collection agencies; and
      • Accountants, lawyers and other professional advisors.
    9. We may share your information within the Lexus Network in order to provide an integrated Toyota guest experience across our Network.

      Your vehicle logbook data, and service and repair history (including in relation to warranty and recalls, if applicable) may be made available to subsequent owners (if any) of your vehicle. We do not disclose any personally identifying information about you to subsequent owners of your vehicle.

      We may disclose your information to others including:

      Examples of our third party agents or contractors include:

      We may also disclose your information to third parties where required or authorised by or under law.

      We will not sell, pass on, or share any information you provide to us any third parties that are not part of the Lexus Network.

    10. Facebook Advertising
      • place the following text in the subject line of the email - "Opting Out of Facebook Ads", and
      • in the body of the email, include your name and email address. We will ensure that you name and email address are removed from any future Facebook ad campaigns.
    11. We may market to you via your Facebook feed based on information we hold about you, such as your email address and phone number.

      We provide personal information such as your email address and phone number to Facebook to enable Facebook to determine if you are a registered account holder with Facebook. You may opt-out of receiving advertisements from us via your Facebook ad preferences, or by sending an email from the email address you are opting out of, to the email address provided in our contact information below.

      For your opt-out to be effective, you must:

    12. Credit reporting (applies only if you seek finance from Lexus Financial Services)
      • confirming your identity;
      • assessing your consumer or commercial credit or guarantor application;
      • managing your account and collecting any overdue payments;
      • helping you avoid defaulting on your loan;
      • complying with any relevant laws and regulations.
    13. In this section, references to “we”, “us” or “our” refer to Lexus Financial Services only, not Lexus NZ. Lexus Financial Services participates in the comprehensive credit reporting system to make better and more informed decisions about providing credit to our customers. When you apply for credit with Lexus Financial Services, or propose to be a guarantor, we may request a credit report about you from a CRB. Credit reports contain information about your credit history that will help us assess your credit worthiness and your ability to repay credit.

      What credit information and credit eligibility information do we collect and hold?

      The credit information we collect and hold includes your identification details, the type of credit you hold, the amount of credit borrowed, the terms and conditions of your credit, when your credit was opened or closed, whether or not you have met your repayment obligations under your loan contract and loan contracts with other credit providers, and information about your credit worthiness. The credit eligibility information we collect and hold includes credit reports obtained from a CRB and our own rating or score which help us to assess your creditworthiness.

      What do we do with credit information and credit eligibility information?

      We collect, hold, use and disclose credit information and credit eligibility information about you for purposes which include:

      We will use the information obtained from a CRB, and combine it with information we already hold about you, to calculate our own rating or score to help us assess your creditworthiness.

      We may also disclose to the CRB if you have not met the payment obligations under your loan contract or if you have committed a serious credit infringement (for example fraud). Some of the information we disclose to a CRB may be included in your credit report and provided to other credit providers to help them assess your creditworthiness.

      What are your rights?

      You have the right to ask a CRB not to use your information for the purpose of pre-screening or direct marketing by a credit provider. You can ask them not to use or disclose this information for a period of time if you reasonably believe that you have been, or are likely to be, a victim of fraud.

    14. Holding and protecting your information
      • External and internal premises security;
      • Restricting access to your information only to personnel who need it to perform their functions;
      • Utilising and maintaining information security applications to prevent unauthorised access or damage to electronically stored information, such as requiring identifiers and passwords, firewalls and anti-virus software; and
      • Maintaining physical security over paper records.
    15. We may hold information about you in digital and paper forms. We take reasonable steps to protect your information from misuse, loss, interference, and from unauthorised access, modification or disclosure. Some of the ways we protect your information include:

    16. Disclosing your information overseas
      • Our related companies in Japan and elsewhere in the world; or
      • our service providers that are located or hold data overseas including in the USA, Singapore, the UK and Sweden.
    17. We may disclose your information to organisations located overseas. These include:

    18. Accessing and correcting your information
    19. You can generally access and request the correction of information we hold about you by contacting us in any of the ways set out at the bottom of this policy. Please note that the organisations comprising the Lexus Network (that is, each of Lexus NZ, Lexus Financial Services, each Lexus Dealer, and Lexus Insurance) are separate organisations, and each organisation may hold different information about you (if any).

      Access to your information may be refused in a number of circumstances, such as where the information relates to anticipated legal proceedings or if the request for access is frivolous or vexatious. If we deny or restrict your access, we will write to you to let you know why, unless, having regard to the grounds for the refusal, it would be unreasonable for us to do so. You may make a complaint about a refusal to the Office of the Privacy Commissioner.

      We rely on the information that we hold about you to provide our products and services to you, and to perform our business functions. Therefore, it is very important that the information we hold is accurate, complete, up to date and relevant. This means that, from time to time, we may ask you if your information is still accurate and up to date. If you find that any information that we hold about you is incorrect, you should contact us immediately and we will take reasonable steps to correct it.

    20. Resolving concerns
    21. If you believe that your privacy has been compromised, or if you feel that we have breached the privacy laws, you are entitled to make a complaint. Complaints can be made by contacting the person or department you were dealing with, or by contacting us using our contact details set out at the bottom of this policy.

      We endeavour to respond to you within 24 hours to acknowledge the complaint and explain how we will investigate it. This may include consulting with the CRB or other credit providers if the complaint relates to your credit information. We will try to resolve your complaint within 20 working days and write to you to explain the reasons for our decision. When this is not possible, we will contact you and let you know how long it will take for us to resolve your complaint.

      If your complaint is not satisfactorily resolved, you can contact us to discuss your concerns or lodge a complaint with Office of the Privacy Commissioner by visiting www.privacy.org.nz, calling 0800 803 909 or using the online complaint form. If your complaint relates to your finance with us you may access the Insurance and Financial Services Ombudsman Service at www.ifso.nz or by calling 0800 888 202.

    22. Contacting us
      • Email: customercare@lexus.co.nz
      • Telephone: 0800 4 LEXUS (0800 453 987)
      • Post: Lexus New Zealand, Roberts Line, P O Box 46, Palmerston North 4440.
      • Email:  info@tfs.co.nz
      • Telephone: 0508 468 696
      • Post: Lexus Financial Services, Level 3, Toyota Building, The Millennium Centre, 602 Great South Road, Greenlane, Auckland, P O Box 17065 Greenland, Auckland 1546.
    23. If your enquiry relates to Lexus NZ (Lexus vehicles, parts, accessories), you can contact Lexus NZ by:

      If your enquiry relates to Lexus Financial Services (Lexus finance, roadside assist and insurance products), you can contact Lexus Financial Services by:

    24. Amendments
    25. We may change this Privacy Policy at any time by publishing the amended version on our website.

  • Lexus To You App Terms and Conditions


    1. This App is published by or on behalf of Toyota New Zealand Limited (“Toyota”, or “We” or “Us“) a company registered in New Zealand whose registered office at 29 Roberts Line, Kelvin Grove, Palmerston North, New Zealand.
    2. Imagery and models contained in the App may be overseas versions and may be unavailable in New Zealand.
    3. By downloading or otherwise accessing the App you agree to be bound by the following terms and conditions (“Terms“) and our privacy and cookies policy. If you have any queries about the App or these Terms, you can contact Us by any of the means set out in paragraph 24 of these Terms. If you do not agree with these Terms, you should stop using the App immediately.
    4. The App is made available for your own, personal use. The App must not be used for illegal or unauthorised purposes. When you use the App you must comply with all applicable New Zealand laws and with any applicable international laws, including the local laws in your country of residence (together referred to as “Applicable Laws”).
    5. You agree that when using the App you will comply with all Applicable Laws and these Terms. In particular, but without limitation, you agree not to:
      a. Use the App in any unlawful manner or in a manner which promotes or encourages illegal activity including (without limitation) copyright infringement; or
      b. Attempt to gain unauthorised access to the App or any networks, servers or computer systems connected to the App; or
      c. Modify, adapt, translate or reverse engineer any part of the App or re-format or frame any portion of the pages comprising the App, save to the extent expressly permitted by these Terms or by law.
    6. You agree to indemnify Toyota in full and on demand from and against any loss, damage, costs or expenses which they suffer or incur directly or indirectly as a result of your use of the App otherwise than in accordance with these Terms or Applicable Laws.
    7. The copyright in all material contained on, in, or available through the App including all information, data, text, music, sound, photographs, graphics and video messages, the selection and arrangement thereof, and all source code, software compilations and other material (“Material“) is owned by or licensed to Toyota. All rights are reserved. You can view, print or download extracts of the Material for your own personal use but you cannot otherwise copy, edit, vary, reproduce, publish, display, distribute, store, transmit, commercially exploit, disseminate in any form whatsoever or use the Material without Toyota’s express permission.
    8. The trademarks, service marks, and logos (“Trade Marks“) contained on or in the App are owned by Toyota or third party partners of Toyota. You cannot use, copy, edit, vary, reproduce, publish, display, distribute, store, transmit, commercially exploit or disseminate the Trade Marks without the prior written consent of Toyota or the relevant group company or the relevant third party partner of Toyota.
    9. The App may contain links to websites operated by third parties (“Third Party Websites“). Toyota may monetise some of these links through the use of third party affiliate programmes. Notwithstanding such affiliate programmes, Toyota does not have any influence or control over any such Third Party Websites and, unless otherwise stated, is not responsible for and does not endorse any Third Party Websites or their availability or contents.
    10. We take your privacy very seriously. Toyota will only use your personal information in accordance with the terms of our privacy policy and cookies policy. By using the App you acknowledge and agree that you have read and accept the terms of our app privacy policy and app cookies policy and these Terms.
    11. Use of the App is at your own risk. the App is provided on an “as is” basis. To the maximum extent permitted by law:
      a. Toyota disclaims all liability whatsoever, whether arising in contract, tort (including negligence) or otherwise in relation to the app; and
      b. all implied warranties, terms and conditions relating to the App (whether implied by statue, common law or otherwise), including (without limitation) any warranty, term or condition as to accuracy, completeness, satisfactory quality, performance, fitness for purpose or any special purpose, availability, non-infringement, information accuracy, interoperability, quiet enjoyment and title are, as between Toyota and you, hereby excluded. In particular, but without prejudice to the foregoing, we accept no responsibility for any technical failure of the internet and/or the App; or any damage or injury to users or their equipment as a result of or relating to their use of the App. Your statutory rights are not affected.
    12. Toyota will not be liable, in contract, tort (including, without limitation, negligence), under statute or otherwise, as a result of or in connection with the App, for any:
      a. economic loss (including, without limitation, loss of revenues, profits, contracts, business or anticipated savings); or
      b. loss of goodwill or reputation; or
      c. special or indirect or consequential loss.
    13. If Toyota is liable to you directly or indirectly in relation to the App, that liability (howsoever arising) shall be limited to:
      a. fifty dollars ($50.00); or
      b. the sums paid by you upon purchasing the app, or any in-App spend, including subscriptions, whichever is greater.
    14. Nothing in these Terms shall be construed as excluding or limiting the liability of Toyota for death or personal injury caused by its negligence or for any other liability which cannot be excluded by New Zealand law.
    15. Toyota reserves the right to suspend or cease providing any services relating to the Apps published by it, with or without notice, and shall have no liability or responsibility to you in any manner whatsoever if it chooses to do so.
    16. We accept no responsibility for adverts contained within the App. If you agree to purchase goods and/or services from any third party who advertises in the App, you do so at your own risk. The advertiser, not Toyota, is responsible for such goods and/or services and if you have any queries or complaints in relation to them, your only recourse is against the advertiser.
    17. If you take part in any competition which is run in or through the App (“Competition“), you agree to be bound by the rules of that competition and any other rules specified by Toyota from time to time (“Competition Rules“) and by the decisions of Toyota, which are final in all matters relating to the Competition. Toyota reserves the right to disqualify any entrant and/or winner in its absolute discretion without notice in accordance with the Competition Rules.
    18. Any in-App voucher codes issued by Toyota may only be used in accordance with our Terms and Conditions for in-app voucher codes.
    19. These Terms (as amended from time to time) constitute the entire agreement between you and Toyota concerning your use of the App.
    20. Toyota reserves the right to update these Terms from time to time. If it does so, the updated version will be effective immediately, and the current Terms are available through a link in the App to this page. You are responsible for regularly reviewing these Terms so that you are aware of any changes to them and you will be bound by the new policy upon your continued use of the App. No other variation to these Terms shall be effective unless in writing and signed by an authorised representative on behalf of Toyota.
    21. These Terms shall be governed by and construed in accordance with New Zealand law and you agree to submit to the exclusive jurisdiction of the New Zealand Courts.
    22. If any provision(s) of these Terms is held by a court of competent jurisdiction to be invalid or unenforceable, then such provision(s) shall be construed, as nearly as possible, to reflect the intentions of the parties (as reflected in the provision(s)) and all other provisions shall remain in full force and effect.
    23. Toyota’s failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision unless acknowledged and agreed to by Toyota in writing.
    24. Unless otherwise expressly stated, nothing in the Terms shall create any rights or any other benefits whether pursuant to the Contract and Commercial Law Act 2017 or otherwise in favour of any person other than you and Toyota.
    25. We respect your privacy. Your details are held by Toyota New Zealand Limited to enable us, Toyota Finance New Zealand Limited and our Dealer network to communicate with you about Toyota and Lexus products and services.  If you don’t wish to receive promotional material, or wish to review or update your details, please phone us on 0800 453 987, email us at customercare@lexus.co.nz or write to us at PO Box 46, Roberts Line, Palmerston North 4440.  A more detailed privacy statement is available here.
  • Self-Charging Hybrid Electric Upgrade Offer Terms & Conditions


    1. These terms and conditions are subject to the Lexus New Zealand General Terms and Conditions unless stated below.
    2. The following terms and conditions apply for selected new Lexus vehicles purchased from an Authorised Lexus Dealer between 1 April 2019 and 30 June 2019.
    3. Every new petrol-run Lexus identified below, purchased during the promotional period, will be eligible to be upgraded to the self-charging hybrid electric equivalent model at no extra charge:
      1. IS 300 2.0 Turbo Sedan (RRP $69,900 +ORC)
      2. IS 300 Limited 2.0 Turbo Sedan (RRP $82,900 +ORC)
      3. NX 300 2.0 Turbo SUV AWD (RRP $85,400 +ORC)
      4. NX 300 F Sport 2.0 Turbo SUV AWD (RRP $94,800 +ORC)
      5. NX 300 Limited 2.0 Turbo SUV AWD (RRP $94,800 +ORC)
      6. RX 350 3.5 V6 SUV AWD (RRP $95,900 +ORC)
      7. RX 350 F Sport 3.5 V6 SUV AWD (RRP $107,900 +ORC)
      8. RX 350 Limited 3.5 V6 SUV AWD (RRP $107,900 +ORC)
      9. RX 350L Limited 7 Seat 3.5 V6 SUV AWD (RRP $108,400 +ORC)
    4. Accessories are not included in this offer.
    5. On road costs will be charged.
  • 2019 Lexus Summer of Performance Track Days Terms and Conditions

    1. To be eligible to purchase a session at the “Lexus Performance Drive Days” an applicant must register via their preferred Authorised Lexus Dealership
    2. The entry fee is $375.00 New Zealand Dollars, GST inclusive and is refundable at the discretion of the Dealer
    3. Payment must be received by an authorized and approved Lexus Dealer prior to the drive day otherwise the participant will forfeit the opportunity to attend.
    4. Purchasers must be 18 years of age or more, and must hold a current full unrestricted New Zealand driver’s licence.
    5. The event may be cancelled at the discretion of Lexus New Zealand for reasons including but not limited to safety, weather and track availability.
    6. The offer is to purchase a session to one of the following drive days:
    7. Track Days

      DATE

      LOCATION

      HOSTING DEALER

      Thu, 10 Jan 2019

      Highlands Motorsport

      Park, Cromwell

      Lexus of Queenstown and Lexus of Christchurch

      Thu, 7 Feb 2019

      Manfeild Circuit Chris
      Amon, Feilding

      Lexus of Wellington and Lexus of Hawke’s Bay

      Mon, 4 Mar 2019

      Hampton Downs,
      Waikato

      Lexus of Auckland City

      Tue, 5 Mar 2019

      Hampton Downs,
      Waikato

      Lexus of North Shore and Lexus of Hawke’s Bay

      Thurs, 7 Mar 2019

      Hampton Downs,
      Waikato

      Ladies Track Day

    8. The Lexus drive day dates disclosed on the website is not a guarantee that the date is still available. All sessions have a limited number of spaces available on any specific date, and there can occasionally be a delay between the date becoming unavailable and removal of that date from the Lexus drive day website.
    9. Drive day sessions are strictly limited to 25 places at each of the 5 events. A total of 125 places available for the series
    10. Registrations close on 10 working days prior to each event.
    11. Successful applicants will be notified by their local approved and authorized Lexus Dealer hosting that track event.
    12. The participant will be notified to the email or contact number supplied.
    13. The participant will have 24 hours to contact Lexus New Zealand if a message is left otherwise they will forfeit the opportunity to attend the Lexus Performance Drive Day series and another participant may be given the opportunity.
    14. On arrival to the drive day session each participant will be required to sign the following:
      1. An event agency (Daniel Gaunt) form for the day’s activities.
      2. A Lexus indemnity form where applicable for driven hot lap rides.
      3. A Lexus Short Term Vehicle loan agreement where applicable with respect to the driving of any Lexus New Zealand vehicles
    15. By paying the fee for the Lexus Performance Drive Days, the participant hereby warrants that all information submitted is true, current and complete. Lexus New Zealand reserves the right to verify the eligibility of all participants. Lexus New Zealand reserves the right to disqualify any participant if it has reasonable grounds to believe the participant has breached any of these terms and conditions.
    16. In the event of any dispute regarding the rules, conduct, results and all other matters relating to the Lexus Performance Drive Days, the decision of Lexus New Zealand shall be final and no correspondence or discussion shall be entered into.
    17. The applicant’s biographical details, names, photographs and audio visual recordings may be used for publicity purposes in all media by Lexus New Zealand Limited and participants agree that they must make themselves available for this purpose. Acceptance of the prize by the prize winner constitutes acceptance for Lexus New Zealand Limited to use the winner’s name, stories and images/photography for publicity purposes.
    18. Any questions regarding this promotion should be directed to 0800 4 LEXUS (453 987).
    19. Lexus New Zealand Limited reserves the right to change or alter these terms and conditions at any time.

    20. By signing these forms the participant will acknowledge and accept that Lexus New Zealand and Daniel Gaunt have:
      1. No liability for any act, omission or default, whether negligent or otherwise.
      2. No liability for any loss or damage occasioned by any negligent act or omission.
      3. The participant will abide any instruction given by the event organisers and staff controlling driving activities.
      4. Where drive day experience liability cannot be excluded, such liability is limited to the value of the experience purchased.

    We respect your privacy. Your details are held by Lexus New Zealand to enable us, Toyota New Zealand Limited, Toyota Finance New Zealand Limited and the Lexus dealer network to communicate with you about Lexus and Toyota products and services. If you don’t wish to receive promotional material, or wish to review or update your details, please contact us on 0800 4 LEXUS, at oncall@lexus.co.nz or write to us at PO Box 46, Palmerston North Central, Palmerston North 4440. A more detailed privacy statement is available at lexus.co.nz/privacy or on request.

  • Lexus Customer Experience Survey – Vehicle Purchase & Service Customers


    These terms and conditions are subject to the Lexus New Zealand General Terms and Conditions, unless specified below.

    1. To enter the Customer Experience Survey Prize Draw, entrants need to provide Lexus New Zealand with feedback on their experience with Lexus by completing one of the three different Customer Experience Survey Prize Draws: Vehicle Purchase Experience, Product Experience, and Service Experience (together known as the “Relevant Customer Experience Survey”).
    2. There is no cost to enter any of the Relevant Customer Experience Surveys.
    3. The prize draw is open to anyone who receives and submits a Relevant Customer Experience Survey.
    4. The results from all of the Relevant Customer Experience Surveys will be collated and one winner will be randomly drawn every three months.
    5. The prize draw will be conducted on the next working day after the three month period has concluded. The prize draw your entry will be placed into, will be based on when your completed Relevant Customer Experience Survey is received.
    6. The prize is one $500 Prezzy Card for each three month period.
    7. The entrant into the Relevant Customer Experience Survey prize draw is deemed to be the owner of the email address used on the Relevant Customer Experience Survey.
    8. The winner of each Relevant Customer Experience Survey prize draw will be notified by either phone, email or letter.
    9. You have two weeks from receipt of the Relevant Customer Experience Survey to enter the Relevant Customer Experience Survey prize draw. Each Relevant Customer Experience Survey is open for two weeks only (reminder will be sent out after three days if not completed).
  • Facebook - Prize Giveaways and Promotions


    From time to time Toyota New Zealand Limited may run Competitions and Prize Giveaways (Promotions) on the Toyota New Zealand Facebook page Timeline, the Toyota 86 New Zealand Facebook page Timeline, the Toyota 4x4 New Zealand Facebook page Timeline and the Toyota Racing New Zealand Facebook page Timeline.

    By entering such a Promotion and by accepting a Prize, you agree to these Terms and Conditions:

    1. Toyota New Zealand is the Organiser of these Promotions, they are not in any way sponsored, endorsed or administered by, or associated with, Facebook.
    2. You agree to release Facebook from any and all claims and demands arising out of, or in connection with, your participation in any of these Promotions or with any of the Prizes offered.
    3. To enter a Promotion the entrant must have taken the action requested, as described in the post relating to the specific promotion. Only one entry per Facebook account is permitted, unless otherwise specified.
    4. Unless otherwise stated, Prize winners will be drawn at random from all entries received by the date and time stated in the post. The number of Prizes offered will be stated in the post and if multiple Prizes are offered, multiple winners will be drawn.
    5. Employees of, or contractors to Toyota New Zealand Ltd, their advertising agents, subsidiaries and Toyota dealership staff, and their immediate families are not eligible to enter.
    6. Prizes are not transferable or redeemable for cash.
    7. Entrants must be New Zealand residents and be residing in New Zealand at the time of the Promotion.
    8. Toyota New Zealand reserves the rights to offer substitute Prizes.
    9. Unless otherwise stated, Prize winners will be notified through Facebook and must respond within 48 hours to claim their Prize. To claim a Prize, winners will be asked to provide contact details to a Toyota email address.
    10. Toyota New Zealand reserves the right to reproduce comments and feedback provided by entrants in promotional material, not limited to but including, website, brochures and other online channels.
    11. Toyota New Zealand reserves the right to put an age limit or other restrictions on Promotions and or Prizes which must also comply with New Zealand law where applicable.
    12. Toyota New Zealand reserves the right to remove any content deemed offensive, inappropriate or irrelevant to the promotion, as well as any content deemed to be used as promotion of a business or an individual and not in the spirit of the competition.
    13. By entering the competition entrants hereby warrant that all information submitted is true, current and complete.
    14. By entering this competition you give Toyota the right to reproduce the information, including but not limited to image, video and copy content, as provided by you, across but not limited to Toyota New Zealand’s social, online, print, audio and video channels, without further reference or compensation of any description.
    15. Toyota accepts no responsibility for any tax liability that may arise from any prize draw.
    16. In the event of any dispute regarding the rules, conduct, results and all other matters relating to a Promotion, the decision of Toyota New Zealand Limited will be final and no correspondence or discussion will be entered into.
  • Lexus 2.9% Finance Offer


    1. These terms and conditions are subject to Lexus New Zealand’s General Terms and Conditions unless otherwise specified below.
    2. Finance offer is available on all Lexus new vehicles (excludes RX Crafted Edition) purchased and delivered from an Authorised Lexus Dealer between 1st July 2019 and 30th September 2019 and is subject to stock availability.
    3. The advertised 2.9% p.a. finance rate is only available on a Classic Finance loan through Lexus Financial Services with a minimum of 15% deposit for terms up to 36 months.
    4. Excludes loans with structured payments.
    5. Offer is subject to Lexus Financial Services normal lending criteria.
    6. A documentation fee of up to $450, a $9.20 PPSR fee and on road costs will be charged.
    7. Some vehicles and/or accessories may differ from those pictured.
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